Showing posts with label Technical Support. Show all posts
Showing posts with label Technical Support. Show all posts

Wednesday, July 10, 2013

Walk-in for Freshers - B.Tech (CS /IT /EEE /ECE /E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only




Job Title : Fresher

Job Location : Chennai


Walk In Location : Bangalore



Education requirements :

  • B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
  • 60% throughout in academics
  • No current backlogs
  • 2013 Pass Out only

Job Description :

  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone /web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills :

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements :

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCAPreferred

Terms & Conditions :

  • Willing to sign Service agreement (As applicable)
  • Willing to relocate, if required
  • Willing to work in 24*7 environment
  • CTC of 1.8 L

Walk In Details :

Date :11th July 2013, Thursday.
Time : 9 am 12 Noon Registration. (after 12 Noon no registration will be entertained)

Venue :

REVA Institute of Technology and Management.
Kattigenhalli, 
Yelahanka,
Bangalore - 560 064

Tel : 91 080 65687563

About the company :


HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Monday, July 1, 2013

CGI Off Campus on 6th July for BSc /BE /BTech /ME /MTech /BCA /MCA freshers at Bangalore and Chennai


Job Title : Technical Support

Location : Bangalore, Chennai

Event date : 06 Jul 2013

Last date : 03 Jul 2013

Salary Offered : Rs.240000/-

Experience : Fresher


Event Location : Bangalore and Chennai

Eligibility :


  • 2012/13 batch BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
  • Good communication skills (English)
  • Basic knowledge on Microsoft Windows Operating System, MS Office

Job Description :


  • Providing a positive image of the company through your role as the first point of contact with customers.
  • To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
  • Add value to your team environment by being enthusiastic and maintaining a positive attitude.
  • Log calls via the appropriate call logging system and provide appropriate level of technical fix.
  • Set the right expectations to customers in line with the client SLA.
  • To achieve all team and personal performance goals as defined by the company.
  • Ensure calls returned to Service Desk are reassigned without delay.
  • Monitor related incidents.
  • Monitor ‘Unresolved calls’ in the team’s queue.
  • Adhere to ISO9000 and ISO27001 procedures.
  • Be ready to work in rotational shifts as required.
  • Comply with all company and unit policies.

Service Agreement :

Candidates willing to commit for atleast a 24 months tenure need to apply.

About the company :


http://www.cgi.com/en

CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.

CLICK HERE TO APPLY

Sunday, June 2, 2013

HCL Walk In on 4th to 7th June for freshers / Experienced as Technical Support ( Service Desk )



Job Title : Technical Support ( Service Desk )

Location : Noida

Qualification : Any Graduate

Experience : 1 - 3 Yrs

Job Description :


  • Any Graduate is eligible
  • Walk In with two sets of resume and documents
  • Freshers may also apply
  • Skill Set :
    • Techincal Troubleshooting, 
    • Hardware, 
    • Software Network Problem Resolution

Walk In Details :

Date : 4th to 7th June 2013
Time : 10 AM

Venue :

HCL COMNET LTD. 
A-37/38, 
Behind Mc Donalds, 
Near sec 16 Metro station, 
sec 16 
Noida

About the company :

HCL (Hindustan Computers Limited) is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company.

Friday, May 3, 2013

Dell Walk In for Technical Support Associate 45 openings


Job Title : Technical Support Associate

Qualification : Graduates and Post-graduates (Any Specialization)

Experience : 0 to 3 yrs

No. of openings : 45

Job Description :


  • Work Experience ranging between 0 to 30 months.
  • Engineering/MCA Graduates with a minimum 6 months of International Tech Support Voice Experience may apply.
  • Graduates freshers may apply.
  • Should be open to work in rotational shifts.
  • Good spoken English.
  • Good Selling and Technical Skills.
  • Candidates with Customer Service background interested in Tech support can also apply
  • Ex-employees welcome to apply

Technical Support :


  • Supporting technical issues related to computers faced by Indian Dell customers.
  • Tech Support will be primarily on software & Hardware issues in Desktops, Laptops & other peripheral devices.
  • The profile is a blend of Tech Support & Sales

HOW TO APPLY :

Walk in directly from Monday to Friday between 12:00 PM to 4:00 PM with an updated copy of Resume, a passport size photograph & a photo id at the below mentioned address :

Dell International Services India Pvt Ltd
Vipul Tech Square (Opposite DLF golf course)
Golf Course Road
Sec-43 
Gurgaon
Haryana


About Dell International Services :

http://www.dell.com
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.


Monday, April 29, 2013

Quick Heal Technologies Walk In on 30th April for freshers as Tech Support Engineer L1

Job Title : Tech Support Engineer L1


Experience : 0 - 2 Years

Qualification : Any Graduate

Location : Pune

Job Description :


  • Candidates Must Have Excellent Communication skills, both written & oral
  • Candidates Must Have Good Presentation Skills.
  • Candidates Must Have Strong knowledge of Operating systems & Networking is must.
  • Candidates Must have own two wheeler

Walk In Details :

Date : 30th April 2013
Time : 10 AM to 4 PM

Venue :

Quick Heal Technologies (P) Ltd
Office No 101 
Sai Narayan Plaza, 
Navi Peth,
Pune-411030

About the company : 




Quick Heal Technologies Pvt. Ltd. is a leading IT security solutions and ISO 9001 certified company. The solutions are well integrated systems that simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, Government establishments and corporate houses.
Over a span of 19 years the company's R&D has focused on IT security for personal computing and for Small and Medium Enterprises, robust network and content security solutions to protect corporate resources and communication channels. The current portfolio of cloud - based and advanced machine learning enabled security solutions offer comprehensive security solutions that stop threats, attacks and malicious traffic before it strikes and considerably reduce the system resource usage.

IBM openings for 2011 / 2012 / 2013 batch - Walk In on 30th April to 5th May


JOINING LOCATION : Bangalore / Hyderabad

JOB TITLE : IT Helpdesk - Technical Service representative.

**This role is not into BPO domain.

Job Description :

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
  • Remote Infrastructure support delivery
  • perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :

  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills.
  • Excellent customer service orientation
  • Neutral accent

Desired Skills :


  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc..
  • Skilled in commercially standard software applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :

  • Bachelor's Degree/ Diploma
  • Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :


  • working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS : 

(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
  • Hard copy of the interview invite (this email)
  • Hard copy of the resume
  • Photocopy of current organization offer letter
  • Photocopy of previous organizations reliving letter
  • Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
  • Photocopy of latest 3 months pay slips
  • One passport size Photograph
  • Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
  • All semesters / year mark sheets
  • Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Number of positions : Open

CTC : Will be disclosed to the selected candidates by the manager


Interested Please come to below address
** Kindly note the below timings very carefully before you could walk-in**

VENUE DETAILS :

IBM India Pvt. Ltd, 
(Only On 30th Apr, 2nd ,3rd May 13 btw 12pm to 4pm)
EGL D Block, 
Kormangala Inner Ring Road, 
Bangalore

Or


IBM India Pvt. Ltd, 
(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)
G1 Manyatta Tech Park, 
Nagwara Post, 
Hebbal outer ring road, 
Bangalore

Or

IBM India Pvt. Ltd, 
(Only On May 4th & 5th btw 10am to 1pm)
SA1, 
Opp to Jal Bhavan, 
Banergahtta Road, 
Bangalore

IBM India Pvt. Ltd, 
(Only On 30th Apr, 2nd, 3rd, 4th May 13 btw 12pm to 4pm)
3B, 
Mindspace, 
Madhapur, 
HiTech City, 
Hyderabad

Contact Person: - Deepak Kumar. A / Arun

** Candidates who have attended the interview in the past 3 months should not appear for the interview.
*Selection of the candidates is at the sole discretion of IBM Recruitment Team

Wednesday, April 24, 2013

Quick Heal Walkin on 26th & 27th April for Fresher - Tech Support Engineer L1 for Surat



Job Title : Associate/Senior Associate -(Technical)

Experience : 0 - 1 Years

Location : Surat

Job description :

Job Responsibilities :

  • Handling local support calls.
  • Conduct dealer engineers training of respective areas. Coordinating with core support team for faster solution.
  • He will be also responsible for giving pre sales demo of UTM product and corporate products in coordination with sales team.
  • May require to give technical presentations on pubic platforms as and when required.

Candidate Profile :

  • Excellent Communication skills, both written & oral
  • Good Presentation Skills.
  • Should be able to handle team of engineers.
  • Strong knowledge of Operating systems & Networking is must.

Walk-in Details :


Date : Friday & Saturday - 26th & 27th April 2013 
Time : 10 AM to 4 PM 

Venue :

Quick Heal Technologies (P) LtdC/o. Amity Infosoft Pvt. Ltd,101,Maher Park-B,Athwa Gate,Ring Rd,Surat
Contact Person : Nikesh Champaneri

About the company :


http://www.quickheal.com


Quick Heal Technologies Pvt. Ltd. is a leading IT security solutions and ISO 9000 company. Thesecurity solutions are well integrated systems that simplify security management across the length and depth of devices and on multiple platforms. The solutions are customized to cater to the needs of the consumers, small businesses, Government establishments and corporate houses.
Over a span of 19 years the company has focused on IT security for personal computing and for SMEs, robust network and content security solutions to protect corporate resources and communication channels. The current portfolio of cloud based security solutions offer comprehensive security measures that stop threats, attacks and malicious traffic even before they strike.
Through its strong customer centric approach and continuous quest for outstanding quality the company has attained and sustained leadership as one of the most trusted brands in consumer, mobile and corporate security.

Sunday, April 21, 2013

Mphasis Walk In on 22nd to 24th April for Technical Voice Support



Job Role : Technical Voice Support

Qualification : Any Graduate / B.E/B.Tech / MCA

Experience : Freshers

Location: Pune

Candidate Profile :

  • Candidate should be Graduate in any stream
  • Graduation last appeared candidates can also apply
  • Candidate with BE\ B.Tech degree should have less than 60%
  • Polytechnic diploma candidates eligible,10+3 or HSC+3
  • Candidate should have good communication skillsWalk-in 

Walk-in Details :

Date : 22nd to 24th April 2013
Time : 10am to 12 noon

Venue :

Mphasis- An HP Company
Eon Cluster C: Wing 2,
Ground Floor,

Kharadi Infrastructure Pvt. Ltd.: SEZ, Plot No. 1, 
Survey 77, 
MIDC, Kharadi,
Pune - 411014

ABOUT THE COMPANY :

MphasiS Limited
http://www.mphasis.com


Grow and Win with MphasiS MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40,000 professionals servicing clients across Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world. Our Differentiators * A company driven by ethics and strong values * Transparent working environment, flat, non-hierarchical structure and open door policy that promotes free flow of ideas, opinions, information and expertise * Provides a plethora of equal growth opportunities to all Mphasians * Fair recognition for performance and hard work * Conducive work place with easy accessibility for those with special needs * Building a better tomorrow by grooming our current leaders for the next level of leadership * Attract and retain individuals exhibiting talent in every possible perspective.

Monday, April 15, 2013

Accenture is Hiring BE/B.Tech for Telecom Based Process, Bangalore




        




Job Title : Technical Support Manager

Location : Bangalore

Experience : 0 - 4 Years

Salary : INR 2,25,000 - 3,25,000 P.A

Job description :


  • 11 months - 3 yrs Exp in Telecom into call support.
  • Any graduate with mim 11 months experience in Callcenter as Technical Support,TSR in BPO Voice, Semi- Voice or Domestic.
  • BE/B.Tech, are ELIGIBLE to Apply
  • Excellent communication skills
  • Flexible to work in AUS or UK shifts
  • Accept 30 days notice period

How to apply :

If this is the opportunity that you are looking for, then please contact or send your updated resume to Anitha.

Contact: 

Anitha
Accenture Accenture IBC Knowledge Park 4/1, 
Bannerghatta Road 
BANGALORE,

Karnataka,India 560029

Phone : 8722297267

Email: anitha.augustine@accenture.com

About the company :


Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world"s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.


MORE DETAILS

Monday, April 8, 2013

HCL Chennai Walk In Freshers / Experienced 9th to 12th April / 200 posts




Job Title : Technical Support Officer

Qualification : Any Graduation

Experience : Freshers/1-3 Years

Location: Chennai



Job Description :

Number of Vacancy : 200
Salary Offered : Best in Industry

Candidate Profile:

  • Candidate should have Any Graduate degree
  • Candidate should not have any arrears
  • Candidate should be comfortable with night shifts
  • Candidate should have good communication skills

Walkin Details :

Date : 9th to 12th April 2013

Time : 11.00 am


Venue :

HCL Technologies ltd, 
W.S.S. Towers,# 107 & 108, 
1st Floor,
Harris Road,Pudupet, 
Mount Road,
Chennai-2.

Landmark - Near Casino Theatre.

About the company :

www.hcl.in
HCL(Hindustan Computers Limited) is a global technology and IT Enterprise company based in Noida, India. The company comprises two publicly listed companies, HCL Technologies Limited and HCL Infosystem. HCL was focused on addressing the IT hardware market in India for the first two decades of its existence with some activity in the global market.On termination of the joint venture with HP in 1996, HCL became an enterprise which comprises HCL Technologies (to address the global IT services market) and HCL Infosystems (to address the Indian and APAC IT hardware market). HCL has since then operated as a holding company.

Thursday, April 4, 2013

Kenexa - an IBM company hiring freshers as SPECIALIST / Technical Support




Job Title : SPECIALIST, Technical Support 
Requisition Number 53082
Address :
Plot No. 1, 
Hill No. 3 City Visakhapatnam
State/Province : Andhra Pradesh 
Country : India
Zip code : 530 045
Job Industry : 3618 Shared Services (HCM Support)
Employment Status : Full-Time


Job Description :

We are looking for fresh graduates/under graduates with zero work experience. This position is for providing technical and non-technical support for Kenexa’s web-based applications to our clients worldwide.

Note : Travel is not required.

External responsibilities :

  • Provide timely responses to client's questions and concerns over phone and/ or email.
  • Provide superior customer service and training to clients.
  • Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
  • Provide detailed and accurate cases of all client contact.
  • Provide assistance to the Product Support Manager and other departments when requested.
  • Become exceptionally familiar with Kenexa's products and services

Qualifications/Required Experience :

  • This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.
  • Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.
  • This individual must be able to interact and communicate with individuals at all levels of the organization.
  • This work requires continual attention to detail in meeting deadlines and understanding priorities.
  • This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.
  • Must be a self-starter and able to take initiative. A high level of urgency is critical for success.
  • Should be willing to work in any shift per the business requirement.
CLICK HERE TO APPLY